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Do you have any queries? We are here to assist you!

Search through our FAQs and find the solution to your questions or send your questions to our Customer Service department.

Request a return

You will find the “Return” button in the section “My purchases” in your profile.

Any incidence with products (broken, bad condition, different product, etc.) must be claimed within 3 days of the parcel’s delivery by using our “Return” form and providing the respective photos.

We kindly invite you to use the “Return” form in the above term. Otherwise, the complaint period will expire, and we will be forced to reject your complaint.

We inform you that, as established by Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, the returns of the products related to Personal Care, Health and Hygiene are not accepted, for reasons of hygiene. For the same reason the product you want to return must be unopened, inside its original packaging and seal.

If you have not found your answer you can contact us by phone or by sending a message through the form by clicking here.
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